Privacy Policy & Terms of Conditions

APPLICATION OF THIS PRIVACY POLICY

This Privacy Policy delineates the nature of Personal Information you might furnish while using our Site or the services that fall under our purview. Specifically, our services include:

• Websites that link to this Privacy Policy, including those optimized for mobile viewing.
• Features and services available through our websites, such as prescription orders and refills (collectively referred to as the "Services").

DEFINITION OF "PERSONAL INFORMATION"

Within the context of this document, "Personal Information" pertains to information that can identify a user or, given the context, could be leveraged to identify a user. Such information can be actively provided by you or passively collected by our systems. However, aggregated data, which cannot reasonably pinpoint an individual user, is not considered Personal Information.

COLLECTION OF PERSONAL INFORMATION

We only become privy to Personal Information like names, email addresses, health records, physical addresses, telephone numbers, demographic details, etc., when users voluntarily provide them. Examples include service registration, feedback, contest entries, or service usage. We may consolidate Personal Information with other data we collect from different sources.

Routine server operations record non-personal details of users, capturing aspects like the operating system (e.g., iOS, Android, Windows) and browser type (e.g., Chrome, Firefox, Safari). Our systems also maintain log files that log data like IP addresses, browser type, service provider details, timestamps, and user navigation patterns.

Moreover, we employ various technologies, such as cookies and web beacons, to gather Personal Information. Primarily, cookies enhance user experiences by preserving their preferences. Furthermore, we might track location data linked to your IP address or, with your consent, the GPS or Bluetooth data from your mobile device. If you modify these settings on your device, some app functionalities may become unavailable.

Mainly, we use this data to elevate the user experience. Other applications of this data include internal reviews of user numbers but in non-personal, aggregated formats.

USE OF PERSONAL INFORMATION

We leverage the acquired Personal Information for diverse intentions, such as:

• Authenticating your identity and background details.
• Facilitating your requests related to our Services.
• Comprehending both current and forthcoming requirements of our Users.
• Assessing your persistent qualification for our Services.
• Sharing updates about your membership, the Services, or any other relevant insights.
• Showcasing products or services from Hamilton Pharmacy or associated third parties that may pique your interest.
• Enhancing our Services and fortifying our relationship with you.
• Disseminating digital advertisements, inclusive of online and email promotions, in adherence to legal bounds.
• Catering to any other mandates or permissions specified by the law.
• For added convenience, we might relay your prescription details to your insurance provider to expedite reimbursement processes.

Our communication streams with you span various channels: phone, email, your member account, or postal mail, hinging on the details you've provided. Do note, for quality assurance, telephone communications may be recorded.

We may share Personal Information with entities termed "authorized recipients", but this is exclusively within the boundaries of this Privacy Policy's objectives. This might involve understanding user patterns, addressing user-specific or legal queries, sending notifications, safeguarding our site and services, processing membership applications, verifying credit card transactions, or overseeing legal and insurance claims. In some instances, with due legal permissions, we might share your data with regulatory bodies or other public entities. Furthermore, Personal Information might be populated through online forms linked to our Services.

Upon feeding Personal Information on our platform, identifying technologies may enable the platform to "recall" your preferences, like frequently visited sections. This data might also be harnessed to introduce you to new service alerts, invite you to user surveys, or inform you of unique promotions. We maintain Personal Information only for a duration justified by its purposeâ€"be it customer service, resolving queries, or addressing technical hitches. Exceptions might arise due to legal obligations or for establishing or defending legal stances.

CONSENT

Your awareness and approval are paramount for gathering, employing, or revealing your Personal Information, barring instances where consent is legally redundant. Your engagement with this Privacy Policy inherently signifies your consent. Notably, this Privacy Policy integrates into your membership agreement for the Services.

There are scenarios wherein your Personal Information might be disclosed sans consent, including but not limited to:

• Situations where immediate consent is elusive, yet the disclosure is in your interest.
• Debt collection.
• Interactions with Canadian public bodies or law enforcement related to offences or investigations.
• Legal compulsions.
• If you wish to retract your consent regarding the collection, use, and disclosure of your Personal Information, you can reach out to us via the provided email address, always keeping in mind the constraints of the prevailing law.

CONSOLIDATION OF PERSONAL INFORMATION

We may integrate Personal Information from individuals engaging with our Site and Services. Such consolidated data aids in refining the Site and Services, enhancing our communication, enriching our marketing strategies, and bolstering other operational functions.

LIMITATIONS ON GATHERING PERSONAL INFORMATION

You have the discretion to limit the volume and variety of Personal Information you actively share. You can opt not to input any Personal Information on the Site or within the Services. However, certain Services might mandate the provision of requisite Personal Information. Some sections of the Site may also offer choices to either opt-in or opt-out of specific promotional communications or additional services. Preference settings may be available, allowing you to dictate if you'd like the Site to utilize tracking technologies, such as cookies, for subsequent visits. Nevertheless, if the Site harnesses tracking tools to accumulate non-identifiable data, opt-out choices for such mechanisms might be unavailable. Several browsers facilitate the restriction or deactivation of passive data collection tools. For in-depth guidance on managing cookies or passive transmissions, peruse your browser's official website.

TRANSMISSION OF PERSONAL INFORMATION TO EXTERNAL ENTITIES

Unless communicated at the point of collection, Personal Information remains confidential and is not traded, transmitted, or unveiled, barring authorized recipients and legally mandated scenarios. It's essential to recognize that sites accessible via our platform may adhere to distinct protocols. We do not bear responsibility for the methodologies or content of these third-party sites. We, or a partnering entity, might employ cookies or web beacons to glean insights about your interaction with the Site, enabling tailored advertising relevant to your interests. Third-party advertising entities may utilize technology to optimize the ads showcased during your Site engagement. These entities automatically identify your IP address, employing other tools (like cookies or web beacons) to augment their advertising efficacy. Our jurisdiction over cookies used by third-party advertisers is limited. To comprehend their practices and opt-out provisions, refer to their distinct privacy policies. Lastly, we retain the prerogative to disclose Personal Information in alignment with governmental mandates, national security concerns, or as compelled by the judiciary.

USE OF COOKIES

Our platform, upon your visit or Service utilization, might store temporary data on your device through "cookies" or web beacons. These tools aid in personalizing your online experience, collating statistics, identifying trends, and overall enhancing the Site and Services. Some Site and Service facets might hinge on the activation of such passive data collection tools. Their intent isn't to profile your actions or unlawfully garner Personal Information. Majority of browsers enable you to manage cookiesâ€"deleting, blocking, or alerting prior to storage. For further clarity on these functionalities, consult your browser or device's official documentation.

SECURITY OF PERSONAL INFORMATION

At Hamilton Pharmacy, the sanctity of your Personal Information is paramount. We employ apt measures aligned with the data's sensitivity. All team members adhere to stringent confidentiality standards. Multiple security layers safeguard against unauthorized interference, alterations, or disclosures. Third-party collaborations are governed by contractual clauses ensuring your data's protection. Your Personal Information, when shared with partners or housed outside of Canada, might come under the jurisdiction of that region's legal framework. While we strive to fortify data during your online engagement, internet-transmitted data's integrity isn't absolute. Caution is advised when sharing Personal Information online. Remember, no digital platform is entirely impervious to breaches.

LINKS TO OTHER WEBSITES AND APPLICATIONS

Our Site might feature links redirecting to other platforms. Each platform has its unique stance on data handling and security. We aren't accountable for external entities' data practices. Prior to sharing data with external sites or applications, acquaint yourself with their privacy guidelines and terms, ensuring alignment with your comfort level. Despite content suggesting otherwise on our Site, we neither endorse nor validate any external platform. Navigating to linked sites is solely at your discretion. We highly recommend scrutinizing third-party platforms' privacy stances prior to any data sharing. We disclaim responsibility for any repercussions stemming from interactions with linked sites.

CHILDREN-RELATED PERSONAL INFORMATION

For parents or legal guardians, in alignment with the standards set by the Office of the Privacy Commissioner of Canada, Hamilton Pharmacy is dedicated to safeguarding the privacy of children online. We do not purposefully or knowingly acquire, utilize, or disclose Personal Information of individuals below the age of majority. We advocate for parents or guardians to monitor their children's online activities and consider utilizing parental control tools provided by online services and software manufacturers to create a child-safe online environment. These tools can also inhibit children from divulging their personal information without parental consent. If we identify any registration attempt by a child under the age of majority, we will reject the registration and endeavor to erase any provided information. Should you be aware of a child providing Personal Information, we urge you to reach out to us for its deletion.

If you have not reached the age of majority, refrain from sharing any Personal Information with us.

PRIVACY LEGISLATION

Our handling of Personal Information is chiefly regulated by Ontario's Personal Information Protection Act, the federal Privacy Act, the Office of the Privacy Commissioner of Canada, Canada's Anti-Spam Legislation, the Telecommunications Act, and other pertinent privacy laws corresponding to the user's jurisdiction ("Privacy Legislation"). Any ambiguity or conflict between our practices and the Privacy Legislation will be resolved in compliance with the relevant laws.

ACCEPTANCE OF PRIVACY TERMS & CONDITIONS

Your interaction with our Sites and Services is governed by this Privacy Policy, Privacy Legislation, and all other relevant laws. Hamilton Pharmacy holds the right to modify this Privacy Policy at any given time, without prior notice, to adapt to technological evolution, legal amendments, and ethical business practices. Should there be alterations in our privacy practices, an updated Privacy Policy will be available, highlighting the changes and indicating the new effective date. You are subject to any revisions and are encouraged to periodically review the current Privacy Policy. By engaging with the Site and/or Services, you acknowledge your understanding and acceptance of this Privacy Policy.

For inquiries regarding the modification or deletion of Personal Information you've shared with us, or to opt-out of future communications, please reach out through the Contact link on our Site or email HamiltonPharmacy204@gmail.com. Include the email address used for registration, the website or application through which you've shared Personal Information, and a detailed description of your request. For deletion or amendment requests via email, please specify "Deletion Request" or "Amendment Request" in the subject line. We commit to addressing all reasonable requests promptly.

Terms of Use

Introduction and Definitions

Welcome to Hamilton Pharmacy! The following terms of use and end user license agreement (the "Terms of Use") constitute an agreement between you (collectively, "user", "you" or "your") and the dispensing pharmacy licensing the "Hamilton Pharmacy" name and software for your local jurisdiction (as indicated below) and its affiliates and subsidiaries (collectively, "Hamilton Pharmacy", "our", "us" or "we"). These Terms of Use govern your use of and access to the Site, Content and/or Services (each as specified below) and are a legally binding agreement between you and Hamilton Pharmacy.

For the purposes of these Terms of Use:

"Content" means any expression fixed in a tangible medium and includes, without limitation, ideas, text, comments, video, audio, images, graphics, designs, drawings, animations, logos, trademarks, copyrights, information, data, software, scripts, tasks, activities, and any intellectual property therein, any of which may be created, submitted, or otherwise made accessible on or through the Site and/or Services.

"Minor"means a person under the age of majority in the jurisdiction where the dispensing pharmacy is located.

"Patient Representative" means a person who consents to act and is authorized to act on the patient's behalf to manage the user's prescriptions and Services in compliance with applicable laws and regulations.

"Services" means all services made available by Hamilton Pharmacy, including but not limited to services accessed through the Content or the Site.

"Site" means https://www.hamiltonpharmacy.ca, its related webpages and sites (including, without limitation, any mobile optimization website), and Hamilton Pharmacy's mobile applications.

Acceptance of Terms and Changes and Revisions

Carefully review these Terms of Use and, if you do not agree with them, you are not permitted to access or use the Site, Content or Services and you should exit the Site, cease using any or all of the Site, Content or Services immediately and, if you have downloaded or installed any of the Content on to your devices, uninstall the Content from such devices immediately.
By accessing the Site, submitting information to us or downloading, installing or using any of our Content or Services you accept these Terms of Use. If you do not accept these Terms of Use you must not submit information to or register an account with us, access the Site or download, install or use any of the Content or Services. If you are a Minor, you are not permitted to access or use the Site, Content or Services and you must exit the Site and cease using the Site, Content and Services immediately and have a parent or guardian access or use the Site, Content and Services on your behalf.
We reserve the right, acting in our sole discretion and at any time, to revise these Terms of Use, including the Privacy Policy (defined below). We will give you notice of such revisions by posting the revisions to the Site. It is your responsibility to ensure that you are aware of the current Terms of Use when you access or use the Site, Content or Services. If you continue to access or use any of the Site, Content or Services after any revisions to these Terms of Use are posted, you will be deemed to have accepted those revisions.

Changes to Hamilton Pharmacy

Hamilton Pharmacy reserves the right, acting in its sole discretion and with or without prior notice to you, to do any of the following:

• modify, suspend or terminate operation of, or access to, any portion, features or functions of the Site, Content or Services including, but not limited to, hours of availability, geographical availability and applicable policies or terms;
• make changes to any fees or charges, if any, related to your use of the Site, Content or Services;
• make changes to the equipment, hardware or software required to use and access the Site, Content or Services; and
• interrupt the Site, Content or Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction or other modifications.

Updates and Discontinuance of Site or Services

You acknowledge and agree that Hamilton Pharmacy may update, modify, patch or discontinue any aspect of the Site or Services, by remotely installing updates and patches or otherwise, without your consent or approval and with or without prior, or any, notice to you and that the Terms of Use apply to those updates and modifications. We do not have any obligation to provide updates or modifications or to continue to provide particular Services.
Hamilton Pharmacy reserves the right, at any time and without notice or liability to you, to update, modify or reset certain parameters of the Site or Services any of which may impact your use of the Site and/or Services.

Laws and Regulations

Your access to and use of the Site, Content or Services is subject to all applicable international, federal, provincial, state and local laws and regulations.

Use of Services and Your Account

Your Account and Security

In order to access and use certain features of the Site or Services you may be required to register an account (the "Account") through the Site or Services. When you register or update an Account, you will be required to provide us with certain personal information, which may include your name, e-mail address, telephone number, date of birth, care card or provincial personal health number, medication and prescription information, information regarding allergies, medical history, gender, insurance information, payment information, selected user name and password (the "Login Information"), and to grant express consent to Hamilton Pharmacy to contact you through the telephone number and e-mail address provided. This Login Information will be retained and used by Hamilton Pharmacy in accordance with our Privacy Policy . You agree that all Login Information provided by you will be accurate and complete and that you will promptly update such Login Information if and when it changes.

Patient Representative

You may add a family member or caregiver to your Account as your Patient Representative for the purpose of that Patient Representative managing your prescriptions and Services on your behalf. You are responsible for ensuring that the contact information for this Patient Representative is current, complete, and accurate. The act of adding a Patient Representative to your account will give access and constitutes deemed consent for that individual to manage your prescriptions and Services on your behalf. This Patient Representative will then be contacted and asked to provide his or her consent to be your Patient Representative. This Patient Representative must not be a minor. After this process is completed, your Patient Representative will have the ability to manage your prescriptions and Services as an additional user whose Account is added to your Account.
You may also add a family member or person to whom you are a caregiver or representative to your Account for the purposes of managing this user's prescriptions and Services as a Patient Representative. If this user is an adult, you must provide his or her basic contact information. You are responsible for ensuring that the contact information for this user is current, complete, and accurate. By adding a user to whom you are a caregiver or representative to your account, you are deemed to consent to being a Patient Representative for this user. This user will then be contacted and asked to provide his or her consent for you to be his or her Patient Representative. You may also act as a Patient Representative for a minor to whom you are a parent or legal guardian. The minor's consent is not required. After this process is completed, you will have the ability to manage the user's prescriptions and Services through your Account.

Service Monitoring and Suspension

Hamilton Pharmacy may monitor, terminate, or suspend your Account or our Services at any time.
Hamilton Pharmacy may immediately, and without prior notice, terminate your ability to access each or both of the Site or Services or portions thereof for any reason including, without limitation: (i) if you violate or otherwise fail to strictly comply with any term or provision of these Terms of Use; (ii) if we have determined that your use has created or potentially created risk or legal exposure for Hamilton Pharmacy; or (iii) in response to requests by law enforcement or other government agencies. Upon termination of your access to the Site or Services or portions thereof for any reason, you must cease use of your Account(s), cease accessing the Site and Services, and promptly destroy all electronic and other copies of all Content, including all related documentation.
You acknowledge and agree that any termination or suspension of your Account may be made by us in our sole discretion and that we shall not be liable to you or any third-party for any termination or suspension of your Account, your access to the Site, or Services.
Following any suspension of Services or termination of your Account, upon request, Hamilton Pharmacy will transfer your prescription to a pharmacy licensed in Canada of your choosing if the drug does not contain a controlled substance, and the transfer occurs between a registrant and another registrant or an equivalent of a registrant in another Canadian jurisdiction.

Consent to Receive Electronic and Telephonic Communications

You consent to receive telephonic communications from Hamilton Pharmacy and electronic communications either in the form of email, SMS, WhatsApp, Facebook Messenger, push notification to your mobile or electronic device, or other forms of electronic messages sent to you at the addresses and accounts listed on your Account or by communications posted on or notifications through the Site (collectively, "Electronic Communications"). You acknowledge and agree that any Electronic Communication shall satisfy any legal requirement that such communication or notification be in writing.
Upon registering an Account, you may receive Electronic Communications regarding the operations of our Services. You cannot opt out of receiving these communications while you continue to use our Services. You may also receive promotional Electronic Communications while you use our Services. You can opt out of these Electronic Communications at any time by using the unsubscribe feature located in the footer of such Electronic Communications, where applicable, or by managing your Account settings accordingly. You may also use the settings on your mobile or other electronic device to disable push notifications at any time. You cannot opt out of Electronic Communications in the form of general notices on the Site to all users.

Text and Mobile Messaging Consents

Without limiting the generality of the foregoing, by downloading or using our applications, the Site, and the Services you agree that we may communicate with you regarding our Site or Services or respond to your communications to us through the Services by Electronic Communications, including SMS, MMS, text message, push notifications, or other electronic means directed to your mobile device.

Drug dispensing requirement policies

General

You must have a valid prescription from a physician licensed to practice medicine and prescribe medications in the province or territory where you live. Please note that only your doctor can fax a prescription to Hamilton Pharmacy; pharmacy regulations stipulate that a pharmacy can accept a faxed prescription only from a physician's office.
Hamilton Pharmacy accepts prescriptions transferred from your old pharmacy. If you provide us with the name and contact information of your old pharmacy, as well as the names of the medications you filled there, we will coordinate the transfer for you.
Hamilton Pharmacy also accepts prescriptions sent to our office by mail. To save time, you can use the Site to take a picture of your prescription and submit it directly to us. We will send you a prepaid, priority envelope to mail us your prescription, since we cannot ship your medication without a physical copy of your prescription. We use the picture to sort and package your medication ahead of time so your medication is ready to ship as soon as we receive your prescription in the mail.
If your prescription changes, have your doctor fax it directly to Hamilton Pharmacy, and we will update your file.
Hamilton Pharmacy fills prescriptions by the dose in Blister Packs. You can order up to 30 days' worth of your prescription medication, which can be refilled in 30-day increments until you reach the end of your prescription. Your Blister Packs will also contain 30 days' worth of any over-the-counter medications you have ordered, like vitamins and supplements. We provide other pharmacy items, like diabetic supplies, in 3 month increments or on an as-needed basis." is not 100% accurate. We dispense medications in both vials and blister packaging. Blister packaging are unit dosed organizers that are filled in 7/14/28 day increments. Patients can request their medication in 1/2/3 month intervals in vials.
Hamilton Pharmacy will not ship any pharmaceutical product to you that does not have Health Canada Approval.
Before any prescription is released for shipping, a Hamilton Pharmacy pharmacist will be in contact with you to discuss your medication for counselling, based on the time you specify in your profile when you sign up. If you have a clinical question, you can privately consult with a pharmacist at any time by calling in, or emailing. If you have clinical questions about your medication, pharmacists are on call from Monday to Friday from 9.00 am to 5:00 pm. Also, our hours of operation are Monday to Thursday 9-6 EST, Friday 9-5 EST and Saturday 9-1 EST.

Requests for and Transfers of Prescriptions

Upon registering an Account and adding your Payment Method (as described below), you give Hamilton Pharmacy your consent to transfer your prescriptions from your existing pharmacy(s) and/or contact your prescriber(s) regarding your prescriptions.

Narcotics Policy

Hamilton Pharmacy does not dispense narcotics, controlled and targeted substances. You should continue to have prescriptions for these medications filled for you at another pharmacy". We do dispense narcotics, controls and targeted substances, we just wouldn't be able to deliver them outside the London and surrounding areas.

Generic Substitutions

Like most pharmacies, Hamilton Pharmacy dispenses generic medication when appropriate and permitted by the prescribing doctor. Generic medications are just as safe and effective as brand-name medications. All prescription drugs are reviewed by Health Canada against federal guidelines and as such, the generic drug must include the same amount of medicinal ingredients as branded drugs. Although the non-medicinal ingredients may differ, the generic drug manufacturer must perform studies showing that the non-medicinal ingredients do not change the drug's safety, quality, or effectiveness.
When Hamilton Pharmacy fills your medications, we keep your best interests at heart and look for alternative medications that provide you with the lowest cost without compromising your health. For example, price reductions are often seen through therapeutic substitution which can mean switching one medication for a chemically or therapeutically equivalent drug that can provide the same health benefits.

Refills

If you have refills of your medications at another pharmacy, submit a transfer request of your prescription from the other pharmacy to Hamilton Pharmacy. You can submit a transfer request through the Site or by phone.
When your prescription is due for a refill, Hamilton Pharmacy will notify you by phone or Electronic Communication, based on the preference you indicated when you created your Account. When you receive a refill notification, access the Site and you will be shown how much medication you have left on your prescription and be given the option to refill your prescription, which will be shipped to you directly. When you are running out of refills, Hamilton Pharmacy will contact your doctor (when available) to get a new prescription. We will notify you promptly if we run into any issues with renewal.
If you need to refill a prescription early, are planning on travelling or going on vacation, call our office and let us know the dates you will be away at your earliest convenience. Occasionally, you may experience higher costs when requesting an early fill, or vacation supply. However, we will work with your insurance provider to maximize the coverage of your medications – contact our office by phone, email, or through our in-app chat feature and we will go over your options.

Safety and Quality

Hamilton Pharmacy advises you to always follow your doctor's instructions for taking your medication: take the prescribed amount of the medication you should take for the prescribed length of time you should take it. This is the best thing you can do to make sure you get the full benefits from your medication and prevent additional health complications. We understand that some medications may have unpleasant side effects or be difficult to administer, and that is why Hamilton Pharmacy pharmacists are available to offer clinical advice when dealing with these issues.
Hamilton Pharmacy is fully accredited and licensed through its provincial College, Association, or Society. Hamilton Pharmacy only dispenses medications that have been approved for sale by Health Canada.
All medication filled by Hamilton Pharmacy is verified by computer and double-checked for accuracy by a licensed pharmacist for guaranteed accuracy. If your package arrives damaged or with any seals broken, let us know the tracking number provided with your package and we will replace it right away.

Medication Disposal

It is important to dispose of medication, needles, syringes or lancets correctly. Hamilton Pharmacy does not accept returns of any of these items". We do accept yellow-sharp containers for disposal, we just can't have them delivered to us. Patient's can drop off full containers and we provide them an empty container free-of-charge.

Packaging and Child Safety Waiver

A pharmacy is required to dispense medication in a child-resistant container unless the patient has signed a waiver or verbally requested a non-safety vial or container or where a child-resistant container is not suitable due to the physical nature of the pharmaceutical.
Blisterpacks/Dosettes are not child resistant and should be kept out of reach of children at all times. You are responsible for ensuring necessary safeguards are in place to keep children from accessing or tampering with your medications stored in blisterpacks. By using the site and services you are waiving the requirement for Hamilton Pharmacy to package your pharmaceuticals in child resistant containers for all new prescriptions and refills ordered from Hamilton Pharmacy or through the site.

Complaints Procedure

We take feedback very seriously. If you have any concerns regarding Hamilton Pharmacy or our services, please email us at info@HamiltonPharmacy.ca. We will respond promptly to follow up.

Devices, Mobile Services and Marketplaces

The Site may be available through certain mobile or other personal electronic devices. You acknowledge and agree that Hamilton Pharmacy is not responsible for ensuring that your device's software is compatible with the Site or that you can use or access the Site or the Services through your particular device. If you are accessing the Services or the Site through a mobile device, you should check with your carrier to understand what voice, data and messaging rates will apply. In addition, the terms and conditions of the app store or marketplace from which you may have downloaded our application will also apply.

Application License

We hereby grant you a personal, non-exclusive, non-transferable, non-sub-licensable, revocable license to use our applications downloaded directly from a legitimate marketplace or app store, solely in object code format and solely for lawful purposes. With respect to any open source or third-party code that may be incorporated in the applications, such open source code is covered by the applicable open source or third-party end user license agreement, if any, authorizing use of such code.

Digital Marketplaces and App Stores

If you download our applications from a third-party marketplace or app store (the "App Provider"), you acknowledge and agree that:

• The Terms of Use are an agreement between us, and not with the App Provider; as between Hamilton Pharmacy and the App Provider, Hamilton Pharmacy is solely responsible for the applications;
• the App Provider has no obligation to provide any maintenance and support services with respect to the applications;
• In the event of any failure of the applications to conform to any applicable warranty, (i) you may notify the App Provider and the App Provider may refund the purchase price for the applications to you (if applicable), (ii) to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the applications, and (iii) any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be, as between Hamilton Pharmacy and the App Provider, Hamilton Pharmacy's responsibility;
• the App Provider is not responsible for addressing any claims you have relating to the applications or your possession and use of the applications;
• if a third party claims that an application infringes another party's intellectual property rights, as between the App Provider and Hamilton Pharmacy, Hamilton Pharmacy will be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms of Use;
• the App Provider and its subsidiaries are third-party beneficiaries of these Terms of Use as it relates to your license to the applications and, upon your acceptance of these Terms of Use, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use as related to your license of the applications against you as a third-party beneficiary thereof; and
• you must also comply with all applicable third-party terms of service when using the applications.

Information collection, ownership and use

Privacy

By accessing or using the Site, Content or Services or otherwise accepting or agreeing to these Terms of Use, you fully and completely agree to the terms and conditions of Hamilton Pharmacy's Privacy Policy (the "Privacy Policy") and to any terms and conditions incorporated therein by reference. The Privacy Policy sets out how, why and to what extent Hamilton Pharmacy collects and uses your personal and non-personal information in connection with your access to or use of the Site, Content or Services. The Privacy Policy, as amended from time to time, is available at Privacy Policy.

Transmission of Personal Data

You acknowledge and agree that by providing Hamilton Pharmacy with any personal or proprietary user information through the Site, Content or Services you consent to the transmission of such personal or proprietary user information over international borders as may be necessary for processing or storage in accordance with Hamilton Pharmacy's standard business practices and Privacy Policy, subject to applicable laws which may prohibit Hamilton Pharmacy from transmitting certain personal information over international borders. To the extent required by applicable laws, Hamilton Pharmacy will maintain and store your personal information in Canada and not transmit such information across international borders. You should be aware that Linked Sites (as defined below) and any third party services which you may use to access the Content or Services may contain transmission of personal data provisions and be subject to privacy policies that differ from Hamilton Pharmacy's Privacy Policy. Hamilton Pharmacy is not responsible for the policies of, or for the storage, handling or transmission practices or treatment of your personal information by Linked Sites and expressly disclaims any and all liability related thereto.

Feedback

Hamilton Pharmacy welcomes your ideas, suggestions and recommendations for Site features, functionality and enhancements ("Feedback" ). Any Feedback you provide to Hamilton Pharmacy will be deemed non-confidential and Hamilton Pharmacy will be free to use such Feedback without restriction and without any compensation or obligations to you.

eCommerce Transactions

You acknowledge and agree that only an adult (a person who has attained the age of majority in their local jurisdiction) can enter into and complete a transaction involving the payment of actual money. All payments must be remitted through an account of a payment provider or processor approved by Hamilton Pharmacy and you agree to abide by the terms and conditions applicable to that payment method. Hamilton Pharmacy, or its approved third party payment provider or processor will automatically charge your Payment Method, plus any applicable taxes we are required to collect, where you authorize us to do so. You are fully liable for all charges to your payments account(s). You understand and agree that once you authorize us or our approved payment provider or processor to charge your payment account(s) or the associated credit card for a certain amount, such amount is not refundable in whole or in part and under any circumstances. Including, without limitation, upon termination or suspension of your account(s) for any reason, termination of these terms of use or interruption or discontinuation of the site, some or all of the content or services.In all cases, your order will represent your offer to Hamilton Pharmacy to acquire the product or service ordered, which offer will be deemed to have been accepted by Hamilton Pharmacy when your payment account is charged.

Content ownership and use

Health-Related Content

Any health-related Content displayed on the Site describes general health care principles and is for general guidance only. Such Content should not be interpreted as specific instructions for individual users, and is not intended as a substitute for a consultation with your physician, pharmacist or a licensed health care professional, and should not be used to diagnose or treat a health problem without first consulting your physician or a licensed health care professional. You should discuss any information provided through access to the Site and/or Services with a physician, pharmacist, nurse or other licensed health care professional. You should also check product information regarding dosage, precautions, and warnings before administering or using any device, drug, herb, vitamin or supplement referenced in the Site, Content or Services.
In no event will Hamilton Pharmacy be liable for any decision made or action taken in reliance on the Content or other information contained on, or accessible through, the Site and/or Services. Reliance on any information provided by, or otherwise appearing on, the Site and/or Services is solely at your own risk.

Trademarks, Logos and Hamilton Pharmacy's Branding

The trademarks, logos, signs, symbols, images and brands ("Marks") displayed on the Site are the property of Hamilton Pharmacy or our third party licensors. You are prohibited from using any Marks for any purpose including, but not limited to, use as metatags on other pages or sites on the Internet without the written permission of Hamilton Pharmacy or such third party which may own the Marks, which permission may be withheld in the sole discretion of the owner of the relevant Marks. All Content available on or through the Site or Services is protected by intellectual property laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content for commercial or public purposes.

Limited End User License

Subject to your strict compliance with these Terms of Use, Hamilton Pharmacy hereby grants you a limited, revocable, non-exclusive, personal, non-transferable license, without the right to sublicense, to access and use the (i) Site and (ii) Services which you have downloaded, installed, purchased or subscribed for, as applicable, on a single computer, mobile device or media platform (the "License" ). You shall not acquire any ownership rights in the Content or in any of the Services or the Site. Except as expressly permitted under these Terms of Use you will have no rights to, either directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, transmit, modify, adapt, enhance, improve, create any derivative works from the Site or Services, disclose any part or feature of the Site or Services that Hamilton Pharmacy has not publicly disclosed, or to display, distribute, publicly perform or any other way exploit, the Site, Services or the Content in whole or in part. You acknowledge and agree that we may modify, suspend or remove any Content or features of the Site or Services at any time.
For further certainty, you hereby acknowledge and agree that the general health-related data and information made available to you under the License is Hamilton Pharmacy' exclusive property and is of essential value to Hamilton Pharmacy and you shall not aggregate and/or republish, in whole or in part, any of the general health-related data and information.

End-User License Term

The term of your License commences on the date of your acceptance of these Terms of Use and shall end on the earlier date of your or Hamilton Pharmacy' suspension or termination of your Account. Your License shall terminate immediately, automatically and without notice if you attempt to circumvent any technical protection measures used in connection with the Site or Services or you otherwise breach these Terms of Use.

Intelectual property Rights

Linked sites and third-party services

Linked Sites

Hamilton Pharmacy prohibits caching unauthorized hypertext links to the Site and the framing of any Content available through the Site. Hamilton Pharmacy reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility for the Content available on any other Internet sites linked to the Site. Access to any Linked Sites is at your own risk. You should be aware that Linked Sites may contain rules and regulations, privacy provisions, confidentiality provisions, transmission of personal data provisions, and other provisions that differ from those provided on the Site. Hamilton Pharmacy is not responsible for the policies, practices, condition and operation of any Linked Sites, and expressly disclaims any and all responsibility and liability to you if you access or use a Linked Site.

Services not Controlled by Hamilton Pharmacy

The trademarks, logos, signs, symbols, images and brands ("Marks") displayed on the Site are the property of Hamilton Pharmacy or our third party licensors. You are prohibited from using any Marks for any purpose including, but not limited to, use as metatags on other pages or sites on the Internet without the written permission of Hamilton Pharmacy or such third party which may own the Marks, which permission may be withheld in the sole discretion of the owner of the relevant Marks. All Content available on or through the Site or Services is protected by intellectual property laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content for commercial or public purposes.

Limited End User License

Some of the Content or Services may be accessible, or give you the ability to use such Content or Services, on or through a website, service or device not controlled by Hamilton Pharmacy. For example, you may download, install or access the Content or Services through a mobile or web-based online market place or have the option to use the Content or Services online on servers not owned or controlled by Hamilton Pharmacy, or Hamilton Pharmacy may make the Content or Services available through servers that are not owned or controlled by Hamilton Pharmacy. Hamilton Pharmacy takes no responsibility for your access to or use of the Content or Services through or on any third party device or service not controlled by Hamilton Pharmacy and otherwise has no control over how such services are offered, administered or operated. Any such use of services not controlled by Hamilton Pharmacy is at your own risk and may subject you to additional or different terms and conditions imposed by the third party that owns and controls such services.

Warranties and limitations of liability

No Warranties

To the fullest extent permitted by applicable laws, all content, products and services on or through the site, content or services or obtained from a web site to which the site is linked (a "linked site"), are provided to you "as is" and "as available" without any warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Hamilton Pharmacy does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the site, content, services or a linked site by any party other than hamilton pharmacy, or the capabilities or reliability of any product or service obtained from a linked site. Except as required under applicable consumer protection law, under no circumstance will Hamilton Pharmacy be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or a user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimers may not apply to you to the extent disclaimed.

Limitation of Liability for Use of the Site, Content and Linked Sites

The information, content, services, products and descriptions of content or services published on the site or a linked site, or included in the content or services, may include inaccuracies or typographical errors, and, to the fullest extent permitted by applicable laws, Hamilton Pharmacy specifically disclaims any liability for such inaccuracies or errors. changes are periodically made to the information on the site or linked sites or contained in the content or services. Hamilton Pharmacy may make improvements or changes to the site, content or services at any time.
You agree that Hamilton Pharmacy and its officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability, equity or under any other legal theory, for any personal injury, loss, accident or death or any direct, indirect, punitive, consequential, incidental or special damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the site, content, services or a linked site, or for any delay or inability to use the site, content, services or a linked site, even if Hamilton Pharmacy is made aware of the possibility of such injury, loss, accident, death or damages. this limitation on liability includes, but is not limited to, the transmission of any viruses, malware or malicious software which may infect a user's equipment or devices, failure of the content or services to be compatible with your hardware or software, failure of mechanical or electronic equipment or communication or interconnect lines or fiber, or other connectivity problems ( e.g., you cannot access your internet service provider), unauthorized access, theft, loss of data, operator errors, strikes or other labour problems or any force majeure event. Hamilton Pharmacy cannot and does not guarantee continuous, uninterrupted, error free or secure access to the site, content or services. without limiting the foregoing, under no circumstances will Hamilton Pharmacy be liable to you for any amount that exceeds the aggregate of all amounts paid by you to Hamilton Pharmacy.
Applicable laws may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. However, even if this is the case, in no event shall the total liability of Hamilton Pharmacy for all damages, losses and causes of action and costs and expenses (including legal fees) whether in contract, tort (including but not limited to negligence), equity or under any other legal theory, related to your use of, or the inability to use, the site, content or services exceed the aggregate of all amounts paid by you to hamilton pharmacy.

Limitation of Liability for Services Arranged Through the Site

You agree that Hamilton Pharmacy is a mere representative for the content providers and suppliers of third party goods and services available through the site, content or services and Hamilton Pharmacy does not endorse or control any such content providers, third party suppliers or such third party goods or services. Any and all claims regarding any failure, breach, loss or injury with respect to the third party goods and services offered through the site are limited to claims against any and all such content providers and third party suppliers. To the fullest extent permitted by applicable laws, Hamilton Pharmacy hereby disclaims any liability, whether based on contract, tort, strict liability, equity or any other legal theory, including without limitation liability for any direct, indirect, punitive, consequential, incidental or special damages, in connection with the goods or services provided by any content provider or other supplier through the site, content or services, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such content provider or supplier and you hereby irrevocably waive, release, agree not to sue, and forever discharge Hamilton Pharmacy and its directors, officers, employees and agents from any liability with respect to the same. Without limiting the foregoing, under no circumstances will Hamilton Pharmacy be liable to you for any amount that exceeds the aggregate of all amounts paid by you to Hamilton Pharmacy.
Applicable laws may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. However, even if this is the case, in no event shall the total liability of Hamilton Pharmacy for all damages, losses and causes of action and costs and expenses (including legal fees) whether in contract, tort (including but not limited to negligence), in equity or under any other legal cause of action, related to your use of, or the inability to use, the site, content or services exceed the aggregate of all amounts paid by you to Hamilton Pharmacy.

Indemnity

You hereby agree to defend, indemnify and hold harmless Hamilton Pharmacy and its directors, officers, employees, agents, successors, administrators and assigns (the "indemnified parties") from and against all liabilities, claims, actions, causes of action, costs and expenses (including legal expenses on a full indemnity basis and any other fees and expenses incurred for investigating or defending any action or threatened action, as well as settlement costs) which any of the indemnified parties may suffer or incur in connection with any claim arising out of or resulting from: (i) Your or any permitted minor's violation of any of these terms of use, (ii) Your or any permitted minor's use or misuse of the site, content or services, including but not limited to your or a permitted minor's personal injury or death, (iii) Your or a permitted minor's use or misuse of any linked sites, and (iv) your or any permitted minor's violation of any law or third party rights.
Without derogating from or excusing your obligations under this section we reserve the right (at your expense), but are not under any obligation, to assume the exclusive defense and control of any matter which is subject to an indemnification by you even if you choose to defend or settle it. you agree not to settle any matter that is subject to an indemnification by you without first obtaining our express approval.

Violations of Terms of Use

You agree and acknowledge that Hamilton Pharmacy may, in its sole and absolute discretion and without prior notice to you, terminate or suspend your access to the Site and your use of Hamilton Pharmacy' products and services, or any portion thereof, and cancel your Account if Hamilton Pharmacy has reason to believe that you have failed to strictly comply with these Terms of Use or that the use of the Site by you violates the rights of any third party or any applicable laws. In addition to the foregoing, Hamilton Pharmacy reserves the right to pursue all remedies available at law and in equity for violations of these Terms of Use, including but not limited to the right to block access from a particular Internet address to the Site. You agree and acknowledge that monetary damages may not be an adequate remedy for any violation of these Terms of Use by you and, without limiting any of Hamilton Pharmacy' other remedies, you hereby consent to, and authorize Hamilton Pharmacy to obtain, an injunction or other equitable relief from any court of competent jurisdiction. You further authorize Hamilton Pharmacy to disclose your personally identifiable information where reasonably necessary in connection with the foregoing.

Termination

These Terms of Use, as amended from time to time by Hamilton Pharmacy, shall remain effective until terminated by you or Hamilton Pharmacy. You may terminate these Terms of Use by discontinuing use of the Site, Content, Services and your associated Account(s) and destroying all electronic and other copies of all related Content, including related documentation. Without limiting any other provision of these Terms of Use or the remedies available to Hamilton Pharmacy, Hamilton Pharmacy may immediately terminate these Terms of Use or cancel or suspend your Account(s) and access to the Site, Content or Services in its sole and absolute discretion and for any reason including, without limitation, if you violate or otherwise fail to strictly comply with any term or provision of these Terms of Use. Upon termination of these Terms of Use for any reason, you must cease use of your Account(s), cease accessing the Site, Content and Services and promptly destroy all electronic and other copies of the Content, including all related documentation.

Dispute resolution

You and Hamilton Pharmacy agree that any dispute, claim or controversy arising out of or relating to these Terms of Use, any policy or guarantee referred to herein, or the breach, termination, enforcement, interpretation or the validity thereof, or the use of the Site, Content or Services (collectively, the "Disputes") will be settled by binding arbitration, except that each party retains the right to (i) bring an individual action in an applicable small claims court, such as the Ontario Provincial Court (Small Claims Division) in respect of any dispute relating to Hamilton Pharmacy Inc., if the action is within the jurisdiction of that court and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights (the "Excluded Disputes"). Without derogating from or excusing your obligations under this section, we have the right (but not the obligation), in our sole discretion, to assume the exclusive defense and control of any matter which is subject to an Excluded Dispute. The provisions of this paragraph will survive any termination of this Agreement.

General

Governing Law

These Terms of Use and your legal relationship with Hamilton Pharmacy shall be governed by and construed in accordance with the laws of the province where the dispensing pharmacy is located, together with the federal laws of Canada applicable therein, without regard to its conflicts of laws principles. These Terms of Use shall not be governed by the United Nations Convention on Contracts for the Sale of Goods. The controlling language of these Terms of Use is English.

Waiver and Severability

The failure of Hamilton Pharmacy to enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. In the event that any provision of these Terms of Use is held to be invalid or unenforceable by any court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of the Terms of Use will remain in full force and effect. All remedies of Hamilton Pharmacy here under shall be cumulative.

Force Majeure

Hamilton Pharmacy will not be liable for, or be considered to be in breach of or default under these Terms of Use on account of, any delay or failure to perform as required by these Terms of Use as a result of events beyond the reasonable control of Hamilton Pharmacy, including without limiting the foregoing where the delay or failure is due to fires or fire related hazards, explosions, power outages or interruptions, brownouts, internet service provider failure or delay, cyber attacks, server downtime, loss of servers, earthquakes, floods, spills, epidemics, acts of God, war or acts of war, acts of terrorism, riots, strikes, lockouts or other labour or contractor actions, acts of public authorities, or delays or defaults caused by common carriers, or other similar events which cannot reasonably be foreseen or provided against.

Notices

Any notices or other communications permitted or required here under, including but not limited to modifications to these Terms of Use or any policy or guarantee referred to herein, will be in writing and given by Hamilton Pharmacy (i) via email (in each case to the email address provided by you for your Account(s)) or (ii) by posting to the Site. Notice delivered by email will be deemed to have been received on the date on which such notice is transmitted.

Entire Agreement

These Terms of Use, together with the Privacy Policy and any supplemental terms and conditions referred to below, constitute the entire agreement between the parties concerning the subject-matter hereof and supersede and replace any and all prior oral or written understandings or agreements between you and Hamilton Pharmacy regarding the Site, Content, and the Services.

Survival

The provisions of these Terms of Use which require or contemplate performance after the expiration or termination of these Terms of Use shall remain enforceable notwithstanding such expiration or termination.

Patient Counselling on Medications

Objective:

This policy aims to ensure consistent and comprehensive counselling for patients on new and repeat prescriptions and over-the-counter medications. The goal is to promote patient understanding, safety, and adherence to prescribed medication regimens.
Our pharmacy's business hours for patient counselling services are as follows:

• Monday to Thursday: 9:00 AM - 6:00 PM
• Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 1:00 PM
• Closed on Sundays and all statutory holidays

Procedure for Prescription Counselling:

1. New Prescriptions:

Pharmacists are required to counsel patients receiving a new prescription. Key points to be covered include:

• Medication name, purpose, and dosage instructions.
• Potential side effects and how to manage them.
• How and when to take the medication.
• Closed on Sundays and all statutory holidaysAny red flags and when to seek medical attention.
• Important precautions and contraindications.
• Any interactions resulting in adjustments to patients' current medication regimen.
• Any non-pharmacological suggestions to better help manage patients' disease.

2. Repeat Prescriptions:

Pharmacists will assess the need for counselling based on patient history and changes in medication.
If deemed necessary, repeat prescription counselling will cover the same key points as new prescriptions.

Procedure for Over-the-Counter Medication Counselling:

1. Available Assistance:

Pharmacists will be available to counsel patients on over-the-counter medications during business hours.
Patients are encouraged to approach the pharmacy counter for assistance or call us at 519-204-1540.

2. Key Counselling Points:

• Medication name, purpose, and dosage instructions.
• Potential side effects and how to manage them.
• How and when to take the medication.
• Any red flags and when to seek medical attention.
• Important precautions and contraindications.
• Any interactions resulting in adjustments to patients' current medication regimen.
• Any non-pharmacological suggestions to better help manage patients' disease.

Patient Communication:

1. Encouraging Participation:

Patients will be actively encouraged to ask questions and seek clarification on any aspect of their medication. Pharmacists will create an open and comfortable environment for communication.

2. Documentation:

Pharmacists will document all counselling interactions in the patient's medical record, including the topics discussed and any recommendations provided.

Complaint Policy & Procedures:

1. Submission of Complaint:

Patients are encouraged to submit complaints related to pharmacy services promptly. Complaints can be made in person, by phone, or in writing.
Complaints should be addressed to the Designated Manager, Michael Bosta (#617551).

2. Contact Information:

Patients can contact Michael Bosta to file complaints at HamiltonPharmacy204@gmail.com or by calling 519-204-1540 during business hours.

3. Complaint Resolution Process:

Upon receipt of a complaint, the Designated Manager will initiate a thorough investigation.
A written acknowledgment of the complaint will be provided to the patient within 3 business days, outlining the expected timeframe for resolution.

4. Resolution and Communication:

The Designated Manager will work towards a fair and timely complaint resolution. Once the resolution is reached, the patient will be informed in writing, including details of any corrective actions taken.

5. Documentation:

All complaints and their resolutions will be documented for internal review and continuous improvement purposes.

6. Protection of Complainant:

Hamilton Pharmacy is committed to protecting the privacy and confidentiality of all individuals filing complaints. Information related to complaints will only be shared with those directly involved in the resolution process.

Compliance:

These policies comply with the guidelines set forth by the Ontario College of Pharmacists and will be regularly reviewed and updated to ensure ongoing adherence.